Terms of Sales - Pre-Contractual notices

The Terms of sales together with the Terms of Use and the Privacy Policy are an integral part of the Purchase Agreement between Katema, sole sole proprietorship and the Buyer.


In these terms of sales, the buyer is a natural or a legal person who orders or pays for the service of product delivery through the website katema.hr (hereinafter: web shop, Katema or seller).

If data on a legal person are entered in the customer dana spot, then the customer is considered a legal person, and the natural person whose data is entered is considered an authorized person of the customer.

Legal persons as customers are subject to the application of the Civil Obligations Act and the Electronic Commerce Act, and the Consumer Protection Act does not apply to them. These General Terms and Conditions apply to legal entities in the part relating to price and method of payment, main product features, contract conclusion procedure, description of delivery method and delivery costs, general information, disclaimer, warranty and service conditions, loyalty program and the moment of concluding the contract.

If you want an R2 account, you accept the Terms and Conditions that apply to legal entities: instead of the terms of purchase, the provisions of the Civil Obligations Act apply. The main difference is in the possibility of withdrawing from the contract: we enable companies, craftsmen and other legal entities to return purchased items within 8 days. The listed legal entities do not have the option to withdraw from the contract within 14 days of taking over the item for no reason, as is the case for customers (individuals).


Seller and service provider is: Katema, trade, marketing and services, sole proprietorship, based in Trg Zlate Bartl 11 a, 48000, Koprivnica, Republic of Croatia, OIB: 80039434963 (hereinafter the Seller).


By accepting the Terms of Sale, the Buyer declares that all information provided about himself is true and complete, that he is legally capable and that there are no known obstacles to ordering and purchasing products from the Seller, ie to purchase through the Web-shop.


By visiting and using the Katema Web Shop, you accept electronic communication. You hereby accept that all agreements, notices, communications and other content provided to you electronically meet the legal framework as if they had been realized in writing.

If the visitor or user does not have an e-mail address or enters an incorrect one or due to technical reasons cannot receive e-mail, the seller is not obliged to try to inform the user about the order or any other details related to the order, delivery, payment, refund. , complaint and the like.

By selecting the Newsletter Subscription option, you give us your consent to include you electronically in our marketing and other activities.


All prices shown in the web store are expressed in Croatian kuna (HRK) for the end customer from Croatia or in euros (EUR), if the end customer is from abroad. Expressed prices are prices without VAT, because we are not in the VAT tax system. These are also prices without shipping costs, which are calculated at the end of the purchase.

SPECIAL PRICES are valid only at the time of the promotion. Postponement of sending or taking over products on sale is possible only if the products are paid in advance, either by payment on TR or by card payment.

For uncollected, unpaid shipments and orders at special prices, resending or delivery is not possible at the same prices.


Products are ordered by selecting, using the menu and filling out the electronic form. The customer can order and buy the product as a registered or as an unregistered user. The product is considered ordered when the customer goes through the entire order process or submits a telephone order.

Payment for ordered products can be made in the following ways:

  • bank transfer
  • cards online (Visa, MasterCard, Maestro, Diners, Discover)

The order is considered received:

  • In case of payment by credit card – at the moment when www.katema.hr receives confirmation of pre-authorization of the customer’s credit card on the amount of the order
  • In case of payment by bank transfer – at the moment when www.katema.hr receives the order electronically

At the time the order is received, the seller will notify the buyer electronically in the form of an e-mail that the order has been received or that the product has been ordered.

In the case of payment by credit card, the contract is considered concluded at the moment when Katema receives confirmation of pre-authorization of the customer’s card on the amount of the order and when the warehouseman confirms that the ordered product is available in the warehouse. After the product is packaged in the warehouse, Katema will notify the customer electronically in the form of an e-mail that he has purchased the product and that the product has been sent.

In the case of payment by bank transfer, the contract is considered concluded at the time when Katema receives confirmation that the amount of the order has been paid.
If the product is ordered, and bank transfer has been chosen as the method of payment, Katema undertakes to reserve the product in the warehouse for 2 working days or 1 working day for promotional items, not including Saturday. After the expiration of 2 working days or 1 working day for promotional items, from the receipt of the order, Katema does not guarantee the availability of the product.

If the ordered product is not available in stock, the seller will inform the buyer that the product is currently not available.

We reserve the right not to send orders with incorrect / incomplete contact information, as well as orders with e-mail / phone to which no one responds.

User accounts / data for individuals and legal entities

The registration or user account is created only for one natural or legal person. The account is not transferable to other people. Only the responsible person listed as such during registration can use the user account of legal entities.

  • The use of other people’s data and false representation on behalf of another legal or natural person is expressly prohibited.
  • It is expressly forbidden to disclose registration or account information to third parties.
  • The use of someone else’s registration or user account is expressly prohibited.

For violation of the provisions of the Terms of this chapter, we reserve the right, in its sole discretion, to deny registration or terminate the user’s account, without obligation to compensate the user for any cost or damage.


Personal collection of the order is possible in our premises, after receiving the order / payment and after electronic notification that the order is ready for collection.


We send the ordered items to the delivery service as a package or on a pallet (depending on the volume and weight) within 7 working days from the day of receipt of the order or payment (and usually earlier). Exceptionally, due to unforeseen circumstances, and possible delays in the delivery of our principals, it is possible that the delivery takes slightly longer than the specified deadline, of which you will be notified by e-mail.

Shipping and packaging costs are borne by the customer. Shipping costs are displayed for each item, depending on which country you are from.

In the event that the buyer orders the goods and refuses to receive them, Katema has the right to deduct from the amount of the purchase price the amount equal to the delivery costs and other manipulative costs from the delivery price list.

We reserve the right not to send orders with incorrect / incomplete contact information, as well as orders with e-mail / phone to which no one responds.


The transfer of ownership of the ordered goods occurs at the time of delivery of the shipment to the delivery service.

KATEMA is not responsible in case you did not enter the delivery address correctly, and for this reason the package did not arrive at the destination. KATEMA is not responsible if you have not been notified of the change in the status of the order / shipment due to the settings of your e-mail service.

In case you are not present at the delivery address, it is your responsibility to pick up the package at the delivery service branch within the time period determined by the delivery service, or to arrange a new delivery if the hired delivery service allows such a choice.

If the Buyer who has not received the goods re-orders the goods through Katema Web Shop, the seller reserves the right to refuse further processing of the order as well as the right to charge delivery costs from the previous sending of uncollected goods.

It is the Customer’s duty to provide information on the delivery address and any additional details related to delivery (for example, business hours of the company to which the goods are delivered, additional descriptions of the delivery address if the destination is not completely clear from the address). In the absence of such information, the Seller will arrange the delivery of the goods in the best way, but then does not accept any responsibility regarding the delivery time and delivery risks.

When accepting the shipment, the buyer is obliged to check for any damage and immediately report it to the delivery person who delivered the goods, or request a report on the damage if he picks up the shipment at the delivery office and refuse to pick up the shipment. In this case, the shipment is returned to the seller, and a new shipment will be sent to the buyer.


Katema is responsible for material defects of the items it sells on its website, if these are damages that were not listed in the product description, in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.

The ordered products are packaged in such a way that they are not damaged by the usual handling in transport / delivery.

In the event that the shipment is damaged in transit, such damage is visible when accepting the shipment, in which case we suggest that the shipment is not accepted by the buyer. We ask customers to contact us in order to check the condition of the shipment as soon as possible and resolve the situation.

In case of a visible lack of product when picking up an item, the buyer is not obliged to accept the delivered product, may refuse receipt, and does not bear the cost of delivery of such a product. It is considered that the products received by the customer did not have a visible defect and matched the description.

Upon receipt of the goods, the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, he is obliged to send a written complaint to the Seller within eight days because subsequent complaints will not be considered.

By refusing to receive, the delivery service will return the shipment to the Seller, noting that the shipment contains a defect. If the product has a hidden defect (the defect that could not be detected by the usual inspection when taking over the goods) which the customer finds after opening the product – the customer has the right to unilaterally terminate the contract and refund, replace the product, eliminate the defect or reduce the price.